Recruiting Project – Overview, and the importance of story telling

This week has been interesting for our recruiting project. Tasked with challenging the current platform used by IBM to recruit designers, we worked in three teams for the first five weeks of the internship. The teams worked on three different phases of recruiting:

  1. Outreach/Branding (attracting talented candidates to IBM Design)
  2. Hiring process (getting candidates through the  process seamlessly while also working on refining the way in which candidates are assessed)
  3. Onboarding (Keeping candidates enthusiastic about IBM Design once they’ve accepted an offer)

After five weeks, it became clear that some team reassignment was necessary. My team, Onboarding, focused on developing a print package for new hires and also a website to allow new hires to network and to learn about their new family at IBM Design. Both of our deliverables were manageable given that we had five team members. The Branding team, however, was struggling to complete all the tasks they wanted to accomplish since the scope of their project was so large. The Marketing team was having trouble in defining the scope of their project since a brand’s image is continuously being modified.

We reshuffled our teams to focus on different aspects of the entire process. This reshuffling was much needed since we were, unfortunately, doing a poor job at communicating with the other teams, even though we were all working on the same large recruiting process. By focusing on aspects of recruiting that are present at all stages, we began to think more about the actual experience of recruiting instead of trying to chunk it into stages.

  1. Visceral (focusing on the emotions evoked throughout the process, focusing heavily on visual impact)
  2. Informational (focusing on the actual content needed for our ideal recruiting process)
  3. Technical (focusing on the development of interfaces needed for our ideal recruiting process)

Given the struggles our teams faced in the first half with defining the scope of their work, we mapped out the “as-is” recruiting process and then elaborated on the “to be” process. Essentially, we plotted out all the steps in the process and then overlaid this plot with the deliverables we specified.

By seeing how we were modifying the current recruiting process, we began to realize that we still had a few holes to address that we had not noticed since we had been working on our own chunk of the recruiting project for 5 weeks. Our teammates’ feedback was essential in finding these issues, and now we are working to improve the recruiting process story we intend to tell by the end of the internship: creating a more enjoyable user experience for IBM Design applicants that gets them progressively excited about working as a designer for IBM.


What makes a good UX researcher portfolio? Part 1: Overview

Before focusing on any one part of building a portfolio, I want to outline the general components needed to make one. These observations were made from viewing both undergraduate and undergraduate portfolios at various colleges, as well as from reading various articles about the expectations hiring managers have for UX researchers and designers.

Building a portfolio is very tough to do. Designing a portfolio website is much easier, yet so many UX researchers and designers fail to spend enough time on this task. I will focus on discussing how to design a portfolio in future posts and will only provide a brief mention of actually building it in this post.

By “building”, I am referring to two components:

  1. Generation of content that can be used in the portfolio
  2. Creation of a medium for the portfolio (in this case, a website)

Generating content through independent or group collaborations is extremely difficult and time consuming. Projects can take a few days (like a hack-a-thon) but will usually take a few weeks, months, or even years.

The good news is that designing a good portfolio to showcase your work will not take this amount of time.

The bad news is that designing a good portfolio requires constant updates of the content. Many great designers simply stop updating their portfolios after finishing their undergraduate or graduate degrees, cheating themselves out of showcasing their work and design process to the public even though this work will often reach more users than a school project will.

Creating the medium for the content is much easier now than in past years. Companies like WordPress, Cargo, Behance, and Dribbble, just to name a few, let designers and researchers host websites for free or for reasonable prices. Knowledge of HTML, CSS, and JavaScript are still great to have but are not necessary for creating a portfolio.

The good news here, of course, is the time saved. UX professionals who intend to focus on building websites may be more inclined to build their own portfolio from scratch to show off their abilities. While I am improving these web development skills, my strength is as a UX researcher and designer, not as a developer. For now, I am thankful that WordPress has allowed me to build a portfolio with my limited knowledge of this field.

The bad news is that too many researchers and designers over-rely on templates that may not be the most effective for conveying information. Templates also may overly constrain a site. Usually templates can be changed as needed (as I did on my own website), but it is tempting to just leave a template as-is rather than diving into code to figure out how to make the slight adjustments that would make a page more ideal in terms of its organization, visual appearance, or textual presentation.

By “designing”, I am referring to three overlapping components:

  1. Organization of the content
  2. Visual presentation of the content
  3. Textual presentation of the content

As I mentioned above, too many portfolios are lazily designed. The image and the textual content is there, but there is little thought put into the actual experience that recruiters and others with hiring power will experience when navigating your portfolio. If you can’t present your projects in a compelling way, recruiters will not browse your site.

For example, as fellow Duke alumni Alex Cornell recently pointed out in his satirical portrayal of common portfolio flaws, some portfolios are overly vague in the way in which they present their work. Certainly, this is an issue since recruiters will not waste their time trying to figure out what your project involved, no matter how great it was, if you can’t clearly articulate your thoughts on the project.

While his list is not meant to be exhaustive, there is one issue I have with his suggestion for improving a portfolio:

This is how you make the worst portfolio ever. Do not do this. If this looks like your website, change your website. It’s very easy to fix: stop stating the obvious and show off your work instead.

Yes, he is right in the sense that you must present your work clearly and concisely, both in terms of the images you choose to display and the text you write. There is definitely a large set of portfolios out there that cannot articulate what exactly the work was about. However, the last sentence in the quote above shows what I have found is wrong with most portfolios and what may arguably be more likely to make a portfolio unimpressive.

From browsing portfolios and reading HR and critiques from senior UX researchers and designers, the most common issues with portfolios seem to be:

  1. Clarity
  2. Conciseness
  3. Context

The first two issues are the ones Cornell criticizes in his post and are certainly things that must be addressed in designing a portfolio. Yet I believe the third point, context, is what is most often neglected in portfolios. Given that recruiters are browsing various portfolios, “describing” a project by displaying a single photo of the final product and a brief description of what the final product does will not accurately portray to the recruiter what you did, much less why the product matters or why you chose to make the product (“for a class project” should not be the answer to either one of these)

Writing a project description in a paragraph and then showing a really cool demo video or a beautiful screenshot of your app is great since you are demonstrating that you can create a quality product. Yet you are still neglecting vital details about why you did the project, how you did it, and who you did it with, just to name a few of the details you’ve overlooked!

Let me pick just one of these pieces of essential information that is often neglected. In such a multidisciplinary and collaborative field, proper credit must be given since you are rarely working on something on your own. If you are, that’s great! Make sure you point that out. Yet since many young UX researchers and designers have limited (if any) work experience, most of their portfolio will be school projects that involved multiple team members.

Don’t try and take all the credit for the project since this will almost never be the case, be it in school projects or in industry. You’re selling your teammates short by claiming their skill set and selling yourself short by failing to emphasize your own skill set and how it helped determine the success of the project.


Why am I blogging?

Whenever you find yourself stuck, asking yourself “why am I stuck?” can help clarify the situation. Successively asking yourself “why?” will then lead you to your real road block. Maybe you picked the wrong method for solving your problem, which may result in some additional research and learning of the appropriate method. You may even have picked the wrong problem to solve, which may require a total reframing of your methods.

Most of my work is collaborative, be it idea generation or content creation. Most of my work is also fast-paced, leaving little time for individual reflection. Iteration is one of the fundamental principles of design, yet we often neglect individual reflection on our work and thought process. We don’t always take enough time to ask ourselves “Why?”

I will use this blog to reflect upon the work I do each day as a UX researcher and designer, as well as observations in the world that apply to my work. Why? To evaluate my work as a whole. Why? To deliver the best experience to the users of my products, for this is the goal of research and design.